General Policy

Refunds and cancellations are controlled by the service provider’s rules, not solely by us. Different bookings have different refund terms.

Cancellation Requests

To cancel a booking:

• You must submit a cancellation request through our platform or support channel.
• Cancellation will be processed only after confirmation from the service provider.

Refund Eligibility

Refunds depend on:

• Provider policies
• Time of cancellation
• Fare/plan type
• Promotional booking restrictions

Some bookings may be non-refundable.

Refund Timeline

Once approved:

• Refunds are processed to the original payment method
• Processing time may range from 7–21 working days depending on banks/payment gateways

We are not responsible for bank delays.

Cancellation Fees

Applicable charges may include:

• Provider cancellation fee
• My Trip Advisor service fee
• Payment gateway charges

These will be deducted before refund.

No-Show Policy

If you fail to show up for the booking:

• No refund may apply
• Provider rules will prevail

Modifications & Rescheduling

Changes are subject to:

• Availability
• Fare difference
• Provider change fees
• My Trip Advisor service charges

Force Majeure

Refund decisions in cases like natural disasters, strikes, war, or government restrictions depend entirely on provider policies.